DownsMail

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Maidstone and Malling's No.1 Newspaper
  • A respected family newspaper, covering truly local news

  • An influential and independent newspaper

  • Significant journalistic awards

Corrections & Complaints

Corrections & Complaints

We strive for accuracy in our news reports and we welcome your feedback and comments and if we accept we have made a mistake we will endeavour to correct it as soon as possible.

Mail Publications is committed to working within and adhering strictly to the Editors’ Code of Practice.

You can read the full Editors’ Code on the IPSO website here

However, if any person feels we have breached the code in any way and wishes to make a complaint, please submit your complaint, in writing to the editor (simon.finlay@downsmail.co.uk) in accordance with the following steps.

  • All complaints must include the name and date of the publication, with reference to the specific article in question.
  • Please include the URL of the article if possible, and/or link to any image or video.
  • A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors’ Code of Practice you believe the publication has breached.

Who can complain?

We can only deal with your complaint if you are:

  • Personally and directly affected by an alleged breach of the Code.
  • A representative group affected by an alleged breach of the Code, where there is a public interest in your complaint.
  • A third party seeking to ensure accuracy of published information.

What can I complain about?

  • You can complain about any article, in print or online, including words, images and audio/video content.
  • You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors’ Code which are in breach.

Time Limit

  • Complaints must be made within twelve weeks of publication.
  • Mail Publications will endeavour to investigate and respond to the complainant within 21 working days.
  • If we do not hear back from the complainant within 21 days of our response we will consider the matter closed.

Complaints process

  • The editor will confirm receipt of the complaint within three working days by contacting the complainant via email or letter.
  • All complaints will be dealt with by the editor of the publication.  
  • The editor will investigate the complaint to the best of his/her ability, in respect of the Editors Code of Practice, and respond accordingly.
  • We will tell you if, in our opinion, there has been no breach.

Making a correction

  • If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.
  • If the complainant is not satisfied with the suggested resolution, they are free to seek independent advice.

Confidentiality

All information provided to Mail Publications Ltd will be handled sensitively and within the boundaries of the Data Protection Act 1998.