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Top marks for Snodland care home

Wednesday 20th December 2017

A SNODLAND home for the elderly has been praised for its level of care.
Pilgrims View, which offers places for those with dementia, was graded good in every category during a recent inspection by the Care Quality Commission.

It follows on from an inspection in 2015, which rated the service good, but called for improvement in its responsiveness.

The inspector noted this time that staff made time for residents, all of which had up-to-date support plans setting out how their care and support needs should be met.

The home in Roberts Road provided people with the chance to enjoy activities independently and dining room tables were laid to encourage different activity, the report noted, with all staff taking the time to sit and engage with people and take an interest in their lives and those that mattered to them.

The inspector described John Toju Ogbe, the registered manager at the Avante home, as a good leader, who checked staff were focussed, suitably qualified and trained. The report added that systems were "robust" and residents were supported to eat and drink. They also received the support they needed to stay healthy and to access healthcare services.

The inspector said: “Staff showed they were caring and they treated people with dignity and respect and ensured people’s privacy was maintained, particularly when being supported with their personal care needs.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the home supported this practice.”

Mr Ogbe said residents and staff were proud of their inspection result, adding: “Our organisational vision - ‘Communities where everyone has a vibrant and fulfilling life’ is our springboard and it’s no surprise what this team has achieved and its aspiration to working towards being an outstanding service provider, with our residents at the centre of it all."

Pilgrims View was named runner-up in The Care Team category at the KICA Kent Care Awards in Folkestone at the end of September.