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Vulnerable residents left without hot water by Golding Homes to be compensated

Wednesday 10th February 2021

VULNERABLE residents who have been left without hot water for two weeks are to be offered 'some compensation' and an apology by housing provider Golding Homes.
The elderly householders in sheltered accommodation at Hardwick House, Northumberland Road, Maidstone, have been affected as snow and freezing temperatures hit the area.
It is understood the problem may have arisen after an engineer turned a water supply off when a leak occurred.
Since then, they have had no access to running hot water but have been able to get heating.
One resident complained how hard it is to contact Golding Homes and that  no one had been out to fix the issue despite several assurances.
It has made life hard for some residents, some of whom are in their 90s.
Today director of Operations for Golding Homes, Annemarie Roberts said: "We apologise sincerely to our customers at Hardwick House and our team are on site today to complete the boiler repair (Wednesday 10 February). 
"We have kept in close contact with customers from 21 homes, where the hot water supply was impacted and all of them have heating from the communal boiler and access to hot water via electric showers or using kettles. 
"We do understand this has been difficult and will also be offering customers some compensation for the delay, which on this occasion has fallen short of the quality service we want to deliver."